Refund Policy

Last Updated: October 2023

1. Overview

At Veritax.online, we want you to be satisfied with our software. However, due to the digital nature of our product, we have a specific refund policy outlined below.

2. Eligibility for Refunds

You are eligible for a full refund under the following conditions:

• The request is made within 14 days of the original purchase date.
• The software fails to import transaction data from supported exchanges despite following our support guides.
• Technical errors prevent the generation of tax forms.

3. Non-Refundable Conditions

Refunds will not be granted in the following cases:

• You have successfully downloaded and filed your tax forms.
• The request is made after 14 days of purchase.
• The issue is caused by incorrect data input by the user (e.g., uploading the wrong CSV file).
• Change of mind after using the software extensively.

4. How to Request a Refund

To request a refund, please contact our support team with your order ID and the reason for the request.

• Email: support@veritax.online
• Phone: +1 (800) 555-0199

Refunds will be processed to the original method of payment within 5-10 business days.

5. Contact Us

Veritax Solutions LLC
123 Innovation Drive, Suite 400, Austin, TX 78701, USA